Return Policy online shop does sell based on their excellent designs and proven reliability. So, the quality is guaranteed. Also we have a QA team to test your ordered products functioning correctly before your orders are packed and sent to you. But you do need to confirm your item model carefully before buying (The item model will be shown below each item).

Our Guarantee

If you are not 100% satisfied with the quality of your purchase from our professional site, you can return or exchange your items within 30 days from the delivered date with the following Requsts:

1. Items received within 30 days  from the delivered date.

2. Items received unused, undamaged and in original package.

3. Return shipping fee is paid by buyer.

Return & Exchange instruction

If you are not satisfied with the product received from, please contact our customer service as soon as possible (ASAP), mail online chat to ask for return address. Send us the tracking number when you returned your items, we will refund or exchange your package.

If you received the items which are not you ordered, please take some images and show to our online chat ASAP, we will resend the right one to you immediately.


Attention: we can’t accept the exchange or canceling after your order has been shipped.


The following information is required when you reflect the problem:

l  Order number;

l  The item’s number or name;

l  Image of defective beads.


If you have any question regarding return policy, please feel free to contact us by online chat or emails.